Shipping policy
Last updated: 22 September 2026
Matcha is at its best when it is fresh, so we pack and send orders quickly and seal every pouch for the journey.
1. Where we deliver
We currently deliver throughout Malaysia, covering both West and East Malaysia. We do not ship internationally at this time. If you would like NOKOCHA delivered outside Malaysia, message us and we will let you know when that becomes available.
2. Shipping charges
- Shipping is free on every order, anywhere in Malaysia — West and East alike, with no minimum spend.
- There is no delivery charge to add at checkout, and none will appear on your order.
3. Order processing
Orders are packed and dispatched within 1 to 2 business days. Business days are Monday to Friday, excluding Malaysian public holidays.
Orders placed on a weekend or public holiday are processed on the next business day. During festive periods, sales and product launches, processing may take slightly longer, and we will say so on the website.
4. Delivery times
Once dispatched, estimated delivery times are:
- West Malaysia — 2 to 4 business days
- East Malaysia (Sabah, Sarawak, Labuan) — 3 to 7 business days
These are courier estimates, not guarantees. Delivery may take longer during peak periods or in rural and remote areas.
5. Tracking your order
When your parcel is dispatched, we email you a tracking number. Tracking can take up to 24 hours to become active after you receive it. If your tracking has not updated for several days, contact us and we will chase the courier.
6. Delivery addresses
Please check your address carefully at checkout. We dispatch to the address exactly as you enter it, and we cannot change an address once the parcel has left us.
If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed or delivery was refused, we will contact you to arrange redelivery. A redelivery charge may apply.
7. Delays outside our control
Once a parcel is with the courier it is in their hands. We are not liable for delays caused by courier backlogs, weather, natural disasters, public health measures, customs, strikes or other events beyond our reasonable control. We will always help you follow up with the courier.
8. Parcels damaged in transit
If your pouch arrives damaged, we will replace it. Please photograph the parcel and the pouch before disposing of anything, and email admincentre@nokocha.com within 3 calendar days of delivery. Full details are in our Refund Policy.
9. Lost parcels
If tracking shows no movement for 7 business days, or the parcel is marked delivered but you did not receive it, contact us. We will open an investigation with the courier and send a replacement where the parcel is confirmed lost in transit.
10. Contact
Aspiring Venture Solutions Sdn Bhd
Company No. 202501056903 (1658309-D)
Suite 1202, Level 11 & 12, Menara Dungun
46, Jalan Dungun, Damansara Heights
50490 Kuala Lumpur, Malaysia
WhatsApp: 018-269 2026
Email: admincentre@nokocha.com